Fidelity Phone Support Passcode Converter

So my company uses Fidelity to manage our 401K. I've created a strong password for when I log into my account, but Fidelity uses the same password when you call their automated phone support! This is done by asking you to convert your password to the numeric equivalent that matches the numbers on your phone.

Yeah, that's not simple to do on the fly.


To help with this situation, I created a spreadsheet that does the conversion for you. Paste your password into cell H31, and in cell H33 your password will be converted to a numeric value. I've formatted the number if password so that it has a space every 3 numbers, which makes it easier to read and input the number when you are on the phone.



Download the file